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  • DHgate Buyer Protection

    Your safely and satisfaction is our most important feature

    We're committed to creating the Web's best China sourcing marketplace. That's why we've enhanced our customer service pledge to make it easier and more secure than ever to buy on DHgate.

    Return & Refund

    DHgate Buyer Protection period allows you to get full refund if:

    You claim not to have received your item(s)
    Check more details below

    Full or partial refund if the items are not as described

    You can accept a partial refund and then keep the item(s).

    You can return the item(s) for a full refund

    How does DHgate protect you?

    Contact the Seller

    If you have not received your order on time, or the order is not as described, please contact the seller.

    Open a dispute to submit your proposal

    If the problem you are experiencing does not get solved by the seller, you can refer to
    DHgate’s Return and Refund Policy on how to submit a dispute.

    Escalate the dispute to DHgate

    If you are not satisfied with the seller’s proposed solution, you can request DHgate Mediation.
    DHgate will then arbitrate on your behalf, based on the evidence collected from both you and the seller.

    Shopping Tips

    Before placing an order, you are advised to check the seller’s information.

    Transaction

    Customer “feedback”

    Detailed seller ratings

    Do not confirm the delivery if you do not receive your order.

    Check the condition in which the order arrives in.

    Do not make any direct payment to any sellers.

    Interpretation of DHgate Icons

    On-time delivery

    Learn More >

    You will know when a seller ships out your order.

    You will know when your order will be delivered.

    DH storage

    Faster delivery from U.S. warehouse.

    Perfect return and refund service (Free to all U.S.
    based customers).

    Chinese brands

    Genuine made-in-China products

    Brand quality assured

    Merchandise quality

    Test report issued by an authorized Third-party
    Inspection Company

    Products have passed strict quality tests

    Field certification

    Learn More >

    Authenticity check on sellers.

    Evaluation of the seller’s service ability

    Authorized Third-party Inspection Company involved

    Top Merchant

    Learn More >

    Sellers who provide excellent service, and high-quality products.

    Sellers with a high annual sales volume.

    Sellers with positive customer reviews.

    Square Trade

    Learn More >

    Provides extended warranty for cell phones, laptops,
    and other electronic devices.

    For buyers that reside within the U.S. only.

    Prices are lower than the manufactures’ warranty

    Premium Merchant

    Learn More >

    Sellers who provide excellent service, and high-quality products.

    Sellers who achieve the sales and credibility index as required.

    A step below Top Merchant sellers

    Safety Environment for Transactions

    Making your payment and transactions safe.

    PCI-DSS certification

    QSP & Payment Facilitator certification.

    A safe PSP platform

    DHgate holds the payment during the transaction.

    DHgate releases the payment after the buyer confirms the delivery of their order(s)

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    Any questions or suggestions ? Please let us know.

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